Careers

Sales & Marketing

CUSTOMER SERVICE REPRESENTATIVE

Reporting to: Customer Service Coordinator

Responsiblity: Respond to calls or emails from customers and territory managers; enter or import orders into the computer system; reach out to customers to schedule bulk oil deliveries; promote the company’s various products to customers; follow up with customers after a sale or the signing of a contract to ensure necessary next steps are taken; ensure the regular delivery of bulk products in accordance with contractual terms; coordinate with the territory manager regarding contract compliance and/or customer retention; complete various reports and forms related to customer follow-ups; and stay informed about product innovations, competitors and market conditions.

Candidate profile: Must hold an AEC (Attestation of College Studies) in Sales, a DEP (Diploma of Vocational Studies) in Consultative Sales, or a DES (Secondary School Diploma) combined with relevant experience; possess two (2) years of experience in sales or customer service; have knowledge of or an interest in mechanics; be familiar with sales techniques; demonstrate proficiency in spoken and written French; possess intermediate to advanced proficiency in spoken and written English for daily communication with English-speaking clients; be knowledgeable about competitors’ products; possess strong organizational skills; have the ability to solve problems and work under pressure; be capable of maintaining good interpersonal relationships; demonstrate powers of persuasion; be attentive to customer needs.

Conditions: Permanent 40 hours per week position at the head office at 9 rue Béland, L’Isle-Verte; bank of floating leave days; group insurance plan; Employee and Family Assistance Program (EFAP); telemedicine service; employer-contributed pension plan.